Company Website: www.oracle.com
Job Role: Systems Analyst 1-Support
Qualification: Bacholer’s/ Master’s Degree
Experience: Fresher (0 to 2+ years)
Batch: Recent Batches
Salary: ₹ 4 to ₹ 6 LPA
Job
Location: Bengaluru
Last Date: ASAP
Job Description :
As a member of the Support organization, your
focus is to provide proactive as well as reactive support to the clients for
their mobility environment. This involves directly supporting client activities
and serve as a direct point of contact for clients to reach out for any
questions, issues or any ongoing mobile device related activities such as
latest device OS and application releases. You will also look for opportunities
to improve client's mobility environment.
Responsibilities
1.
Support and Incident Management
- Provide proactive and reactive support to
MMS clients.
- Handle incidents, implement changes, and escalate issues.
2.
Proactive Audits and Alerts
- Conduct proactive audits to identify and manage issues before they become client incidents.
3.
Data Analysis
- Analyze application metrics and log data
using tools like Elastic, Splunk, and New Relic.
- Identify problem areas and recommend solutions to development teams.
4.
Client Communication
- Communicate issue resolutions with
internal and external clients.
- Consult with clients to understand their problems and requests.
5.
Weekly Service Calls
- Participate in weekly service calls with clients.
6.
Report Automation
- Generate and automate client reports using scripting languages.
7.
Device and App Management
- Use VMware’s Workspace One UEM (formerly AirWatch) to manage client devices and apps, including OS and critical app updates.
8.
CareAware iCommand Utilization
- Provision users and devices, and maintain
Cerner’s CareAware Connect solutions (Voice and Messenger) using CareAware
iCommand.
Required Skills:
·
AirWatch
·
Linux
·
MDM
·
(Mobile Device Management)
·
SQL (Structured Query Language)
·
Troubleshooting
How To Apply :
All interested
and eligible candidates can apply for Oracle
Careers 2024 online by the following link as soon as
possible.
Apply Now :Click here
Join our Telegram group:Click here
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