Oracle Hiring Systems Analyst 1-Support

 

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Company Website: www.oracle.com

Job Role: Systems Analyst 1-Support

Qualification: Bacholer’s/ Master’s Degree

Experience: Fresher (0 to 2+ years)

Batch: Recent Batches

Salary: ₹ 4 to ₹ 6 LPA

Job Location: Bengaluru

Last Date: ASAP

Job Description :

As a member of the Support organization, your focus is to provide proactive as well as reactive support to the clients for their mobility environment. This involves directly supporting client activities and serve as  a direct point of contact for clients to reach out for any questions, issues or any ongoing mobile device related activities such as latest device OS and application releases. You will also look for opportunities to improve client's mobility environment.

Responsibilities

1. Support and Incident Management

   - Provide proactive and reactive support to MMS clients.

   - Handle incidents, implement changes, and escalate issues.

2. Proactive Audits and Alerts

   - Conduct proactive audits to identify and manage issues before they become client incidents.

3. Data Analysis

   - Analyze application metrics and log data using tools like Elastic, Splunk, and New Relic.

   - Identify problem areas and recommend solutions to development teams.

4. Client Communication

   - Communicate issue resolutions with internal and external clients.

   - Consult with clients to understand their problems and requests.

5. Weekly Service Calls

   - Participate in weekly service calls with clients.

6. Report Automation

   - Generate and automate client reports using scripting languages.

7. Device and App Management

   - Use VMware’s Workspace One UEM (formerly AirWatch) to manage client devices and apps, including OS and critical app updates.

8. CareAware iCommand Utilization

   - Provision users and devices, and maintain Cerner’s CareAware Connect solutions (Voice and Messenger) using CareAware iCommand.

Required Skills:

·         AirWatch

·         Linux

·         MDM

·         (Mobile Device Management)

·         SQL (Structured Query Language)

·         Troubleshooting

How To Apply :

All interested and eligible candidates can apply for Oracle Careers 2024 online by the following link as soon as possible.

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